Employee Training Matters

Conduct regular training sessions on "best-in-practice" techniques.

The success of your MedSpa depends on the skill and professionalism of your team. Training is key to providing the best service and minimizing risk.

• Ongoing Education: Ensure that all your practitioners regularly attend workshops, seminars, and training programs. This keeps them updated on the latest techniques and best practices. Many states require continuing education to maintain one's license or certification. However, doing more than just the minimum educational requirements separates the good from the great MedSpas.

• Customer Service Training: Train your team not only in technical skills, but also in customer service. A positive client experience can lead to repeat business and referrals. Empower your employees to be solution-oriented for any issues that arise; and always keep an open door to encourage frank discussions and practice betterment.

• Safety Protocols: Proper safety training is critical, especially when it comes to procedures like injectables, laser treatments, or skin resurfacing. Have clear protocols in place to avoid accidents and sloppy work product, as well as for emergencies. Developing written "best-in-practice" protocols and making sure each team member is familiar with them can go a long way in ensuring that your practice avoids mistakes.

  • Pro Tip: Offer incentives for employees who go above and beyond in terms of client satisfaction and ongoing education.